Privacy & Cookie Policy
The Frame Drumming Academy by Krista Holland
The Frame Drumming Academy by Krista Holland (the "Company," "we," "us," or "our") collects and uses personal data about you in connection with providing and developing The Frame Drumming Academy products, services, and websites (together, "Services"), as described in this Privacy & Cookie Policy ("Privacy Policy"). The Frame Drumming Academy by Krista Holland is the data controller responsible for the collection and use of your personal data.
For questions about this Privacy Policy or your rights as a data subject, please contact us at [email protected]. For information about our practices regarding data from children, please see the "Special Note About Children's Privacy" section below.
All Services offered by The Frame Drumming Academy by Krista Holland are governed by this Privacy Policy. Please do not use the Services if you do not agree to this Privacy Policy.
The Frame Drumming Academy by Krista Holland reserves the right to modify this Privacy Policy at any time. The most current version will always be available on our website. We encourage you to review it periodically to stay informed of any updates.
1. WHEN WE COLLECT PERSONAL DATA
We collect personal data about you when you use our Services, including when you:
- Visit or use our website;
- Register for Services, contests, or special events;
- Access Services using a third-party ID, such as a social networking account;
- Subscribe to email communications;
- Purchase a product or service through our online store or affiliated platforms;
- Use sharing features on our blog or other pages;
- Request customer support.
We generally process the following categories of personal data:
- Username / Name
- Gender — used to present personalized statistics within our Services.
- Country code (ISO 3166-1 alpha-3) — used to present personalized statistics within our Services.
- Email address — used to contact users who have subscribed to our email services or are enrolled in online trainings.
- IP address — collected and used by third-party services for statistical purposes; we do not collect it directly.
- Password
2. WHY WE COLLECT AND USE PERSONAL DATA
The Frame Drumming Academy collects and uses your personal data for the following purposes:
Processing Payments
To complete purchases of memberships, events, retreats, or courses on our website or affiliated platforms, we use third-party payment processors. Payments are processed by Stripe or PayPal, each of which collects, uses, and processes your information — including payment details — in accordance with their own privacy policies (stripe.com/privacy and paypal.com/privacy). Stripe's European services are provided by Stripe Payments Europe Limited, an entity based in Ireland, which may transfer personal data to Stripe, Inc. in the United States.
Providing Requested Services
To deliver the Services you have requested — including registering and administering your account — we process your personal data. The legal basis for this processing is the service contract for the relevant Service.
Registration and Event Administration
We process personal data to administer your participation in Services, contests, and special events (including live events, online events, retreats, and in-person or online trainings). The data processed will vary depending on the event, and the legal basis is your consent to participate.
Email Subscription Management
You may subscribe to receive updates from us by email. We will only send marketing emails with your consent, and you may unsubscribe at any time by clicking the unsubscribe link in any email. We will only contact you with third-party marketing if you have given explicit consent. To withdraw consent, contact us at [email protected].
Fulfilling Product and Service Purchases
When you make a purchase through our Services, we process the personal data necessary to fulfill your order, including payment details and billing address. The legal basis for this processing is the contract for the provision of the purchased products or services.
Sharing and Collaboration Features
Our Services may include features such as "email this page." Use of these features is voluntary. When used, we may process personal data such as your username and device ID to evaluate how well those features perform. The legal basis is our legitimate interest in improving our Services.
Feedback and Technical Support
We welcome your feedback and are committed to resolving any issues you experience. Reaching out for support is entirely voluntary. If you would like a response, you may provide your email address. We store this information based on our legitimate interest in improving our Services.
Information and Advertising
We collect and use personal data to provide you with relevant information and advertisements. This is based on our legitimate interest in generating revenue through ad serving in our Services. See "Advertising and Ad Serving Technology" and "Location Data" below for more information.
Service Analytics and Improvement
We collect and use personal data — such as user activity data — to analyze and improve how our Services function. The legal basis is our legitimate interest in developing better Services. See "Technologies for Personalization, Advertising and Analytics" and "Analytics" below.
Where our use of your personal data is based on your consent, you may withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing that took place prior to withdrawal.
3. HOW WE USE PERSONAL DATA
Technologies for Personalization, Advertising and Analytics
We retain and evaluate information about your visits to and use of our Services in order to understand how users interact with our website and to make it more intuitive. Data collected for analytical purposes will generally not include personal data. We use various technologies to remember your settings and preferences, personalize your experience, and support advertising and analytics, including:
- Pixel tags
- Local shared objects
- Hardware-based device identifiers
- Operating system-based identifiers
- Clear GIFs and web beacons
Additionally, emails and electronic communications sent by The Frame Drumming Academy by Krista Holland may contain pixel tags that allow us to track whether a message was opened and which links were clicked. This data is used to measure engagement and does not contain personally identifiable information.
Advertising and Ad Serving Technology
The Frame Drumming Academy may employ third-party ad serving technologies that collect certain information as a result of displaying ads through our Services. Information collected for this purpose will generally not constitute personal data. The Frame Drumming Academy reserves the right to use and disclose this data for advertising purposes within the Services.
Information that may be collected by us or third-party ad servers includes:
- Demographic and geo-location data
- Device and hardware information
- IP address
- Email address
- Device ID and MAC address
- Installed software and application usage data
- Operating system and browser information
- Unique identifiers stored in browser cookies, Flash cookies, and HTML5 local storage
- Internet usage and in-app activity information
You may adjust your device or browser settings to accept or decline cookies. Please note that rejecting cookies may affect the functionality of certain Services. See our Cookie Policy for more details. All data collected via ad serving technology is handled in accordance with this Privacy Policy and the privacy policy of the relevant ad technology provider.
Location Data
Some features of The Frame Drumming Academy by Krista Holland Services allow you to share your location. If you consent to location sharing, we will collect and use your location data to provide location-based Services and relevant offers. GPS-based geo-location will only be accessed with your prior consent and will be stored only for as long as required to deliver the location-based Service. Depending on the Service, we may use:
- IP-based location derived from your IP address
- Fine geo-location data from a mobile device's GPS radio
- Coarse, network-based location data based on nearby cell towers or Wi-Fi networks
Analytics
The Frame Drumming Academy collects and uses personal data to conduct its own analytics and to support analytics provided by third parties such as Google. Analytical data is used to support business operations, product development, service improvement, content personalization, advertising, and recommendations.
Google Analytics processes data on our behalf and receives only general web statistics, such as:
- Browser type
- Time and language
- The website from which a user arrived
We use a script that removes the last digits of a user's IP address before it is shared with Google Analytics, allowing for approximate location determination without transmitting personal data. Data shared with Google Analytics is subject to Google's Privacy Policy: policies.google.com/privacy.
4. HOW WE SHARE PERSONAL DATA
Connecting to Social Networking Sites
Certain features of the Services — such as integrations with Teachable or Acuity Scheduling — may connect to your social networking accounts to retrieve additional information. When your social network permits such a connection and you consent to sharing data with The Frame Drumming Academy, we may collect information from your social profile, which may include your name, profile photo, gender, user ID, email address, country, language, time zone, and profile links. We may combine this data with information we have already collected about you.
User-Generated Content
You may choose to share information about yourself through user-generated content features such as forums, blogs, or chat functions. Please be aware that any content you post in these areas is public. The purpose of this feature is to support a personalized experience within the Services.
Disclosure and Transfer of Personal Data to Third Parties
Certain Services offered by The Frame Drumming Academy — including courses, scheduling, and payment processing — rely on third-party providers for authentication and functionality. In connection with these services, personal data may be automatically transferred to and from The Frame Drumming Academy. This processing is carried out to provide you with the Services you have requested.
The Frame Drumming Academy may also engage third-party service providers (domestic and international) to collect and process personal data on our behalf, strictly according to our instructions. This processing is carried out to: (i) improve or develop our website and related services, and (ii) ensure the proper functioning of our Services. All third-party providers are required to comply with this Privacy Policy before being granted access to our platforms or data.
The Frame Drumming Academy may transfer your personal data to affiliates, partners, and contractors outside the European Economic Area (EEA). Any such transfers will be protected by appropriate safeguards, such as EU Standard Contractual Clauses or verification of EU-US Privacy Shield certification. For questions about international data transfers, please contact us at [email protected].
Please note that your use of the Services may be subject to third-party terms and conditions. The Frame Drumming Academy is not responsible for third-party use of your personal data except as required by applicable law.
The Frame Drumming Academy may disclose your personal data in connection with a corporate merger, acquisition, restructuring, or similar transaction. In such cases, this Privacy Policy will continue to govern your personal data.
For payment processing via Stripe, the following data is transmitted: name, email address, billing address, IP address, and payment card details.
Third-Party Service Providers
The Frame Drumming Academy works with the following third-party providers who process personal data on our behalf in connection with delivering our Services:
- Teachable — please refer to Teachable's Privacy Policy
- Acuity Scheduling — please refer to Acuity Scheduling's Privacy Policy
- PayPal — payment gateway
- Stripe — payment gateway
5. HOW YOUR INFORMATION IS SECURED
Information Security
The Frame Drumming Academy processes personal data in accordance with applicable data protection laws and maintains appropriate technical and organizational security measures consistent with generally accepted industry standards.
Data Retention
The Frame Drumming Academy retains collected data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. After that period, we will delete the relevant data within a reasonable timeframe.
Please note that certain data may be retained beyond this period if necessary to resolve disputes, enforce our agreements, or comply with legal, technical, or operational requirements related to the security and integrity of our Services.
6. WHAT ARE YOUR RIGHTS?
We believe it is important that you have meaningful control over your personal data.
Data Subject Rights
The Frame Drumming Academy makes good-faith efforts to enable you to review, update, correct, or delete your personal data in our possession. Subject to applicable conditions, you have the right to:
- Request access to your personal data
- Request rectification or correction of inaccurate data
- Request restriction or deletion of your data
- Receive a copy of your personal data in a structured, machine-readable format
If you have a registered account, you may update, correct, or delete your information at any time. Requests related to personal data processing and access should be directed to [email protected].
You also have the right to object to certain types of processing and, where processing is based on your consent, to withdraw that consent at any time. Where The Frame Drumming Academy processes your data based on a legitimate interest, you have the right to object to that processing as well.
Our ability to honor these rights may be limited in some circumstances — for example, where we are required by law to retain certain data.
Where personal data is required to fulfill a legal or contractual obligation, providing that data is mandatory. If it is not provided, we may be unable to manage our contractual relationship or meet our legal obligations. In other cases, providing personal data is optional.
For questions about this Privacy Policy or to exercise your rights, please contact us at [email protected]. We may require sufficient identifying information to verify your identity before processing your request.
California Privacy Rights
Under California law, residents of California may request information about how their personal data is shared with third parties for direct marketing purposes. To make such a request, please contact us at [email protected].
You also have the right to lodge a complaint with the relevant data protection authority. However, we encourage you to contact us first so that we may address your concern directly.
SPECIAL NOTE ABOUT CHILDREN'S PRIVACY
The Frame Drumming Academy does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal data from a child under 13, we will take prompt and reasonable steps to delete that information from our records.
The Frame Drumming Academy recognizes the importance of providing additional privacy protections for younger visitors and takes this responsibility seriously.
All third-party providers are required to comply with this Privacy Policy before being granted access to our platforms or Services. However, please be aware that our partners may maintain their own policies regarding tracking technologies for analytics and advertising. We encourage parents and guardians to review the list of third-party providers above and to familiarize themselves with those parties' privacy practices.
For additional questions about our practices regarding children under the age of 13, please contact us at [email protected].
7. HOW TO CONTACT US
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to us at:
The Frame Drumming Academy by Krista Holland
Email: [email protected]
